Chatbots Driving Customer Engagement

Transforming Seamlessly in a Non-Linear World

How Alite International Helped Companies

Digitalize For The Future?

Why digitalize?

Why it’s important to your organization?

1. Is your organization embracing digital transformation? What is digital transformation exactly? And if you are not embracing it, should you?
2. Organizations need to evolve to address the changing business landscapes. Ideally, IT spending is driven by the need to meet business requirements. Business leaders want IT to be focused on business results, innovation, and continuous improvement. Digital transformation can be defined as the acceleration of business activities, processes, competencies, and models to fully leverage the changes and opportunities of digital technologies and their impact in a strategic and prioritized way.
3. As technology is evolving, business requirements are following that trend. Part of the whole process of digital transformation is implementing artificial intelligence and machine learning. Those technologies are used for different products and industries. With AI and ML, solutions are made more independent as they are learning from data, customer’s behavior and intent and they respond in context with that.
4. In fact, digital transformation is business transformation. These digital business transformations are influenced/driven by the following factors: technology innovation, customer behavior and demand, and external environmental factors.
   

What we can do!

How the journey starts

By designing and deploying sophisticated user-centric business strategies, tailored for different challenges, we can facilitate your digital transformation.

We can help you understand the needs, trends, and technologies of the future, and create new growth with meaningful products and services. We integrate platforms and systems allowing us to look at client data holistically.

Let us help you understand what can be improved, what works and how to provide a more effective and efficient user experience.

Started by a core of people with the roots in the entrepreneurial tech consultancy business, and with a strong line of success stories behind, Alite International is the natural partner to choose on the embarkment of this journey.

We are up for the challenge,

refusing the Status Quo.

TAKE A LEAP

It is a crossroads to stay on the beaten path or to divert to something new. It is a change, but a very important change!

Creating a complete digital footprint by introducing innovative AI and ML digital solutions is a rewarding process that we do together and everyone needs to be on board.

CHATBOTS

Each customer wants the most direct line between their problem and a solution.

AI / ML algorithms are expanding the possibilities to implement chatbots in many different businesses.

The chatbots usage today is highly exploited in B2C through personalizing the shopping experience for end consumers. They are also expanding in the B2B sector creating value at the intersection of strategy, design and technology.

Today, chatbots are:

•    Customer journey facilitators

•    Personal assistants for different kinds of employees and different kinds of tasks

•    HR and Recruitment assistants answering different questions from employees and candidates

•    Team collaboration and data flow management facilitators

•    Personal budget optimizers

•    And much much more…

Can chatbots do a digital transformation?

We have developed different aspects of AI-powered chatbots and digital agents that enhanced our clients’ customer engagement.

They are able to drive customers through the entire customer journey and help them along the way.

The technologies used to build the solutions enable them to continuously learn from the customers and their behavior. Those insights are further used to provide relevant and contextual responses to the customers.

Chatbot and how it works

Chatbot is a digital agent powered by the currently most advanced AI engine. It can be easily integrated and fully customizable, fast and painless through a white labelling offer.

A chatbot interacts on a format similar to instant messaging. By simulating human conversations it allows a form of interaction between a human and a device, which happens via messages or voice command.

The chatbot could be any number of things, ranging from functional to fun, and it could live in any major chat product (Facebook Messenger, Alexa, Viber, WhatsApp Messenger, Slack etc.).

And we know how to make a super useful chatty chatbot.

Chatbot and how it helps

The Chatbot can help increase the customer base by enhancing customer support services, thereby helping to increase sales.

Chatbots can get more customers into the sales journey by:

1. Providing information/need analysis for those who need more information.

2. Recognizing customers who are ready to buy and directing them into the proper part of the journey.

3. Being the first interaction point for the customer, even on non-website environments  (e.g. Facebook Messenger) and becoming the face of the sales journey.

Chatbot and what it offers

Customization and beyond

The Chatbot continuously learns from the customers, from their needs, from where they are and the moment they are living in. All this information is used to provide a truly relevant answer for the context the user is living in.

• Responsive interactions, using the natural language and channels of the customer.

• Connection to the users’ ecosystem of services, to inform suggestions and decisions.

• Personal scenario planning through simple “What if?” questions, to identify the impact on decisions.

• Third-party services integration to provide the best solution for the customer.

• Transparent and comprehensive information available to create a trustworthy relationship.

• Contextual information based on the customer’s real data.

• Integration with other services.

• Making it happen, giving solutions to the customer that will get them closer to their needs and goals.

Financial Assistant Concept

Basic banking      

The bank is going to provide all basic banking services. For users, it is a one-stop process for banking.

Ecosystem

It will present both proprietary and third-party financial services. It will help users choose the best option.

Learning

The Financial Assistant and the user will establish a process of mutual learning. It will learn from the way users operate with their budget, but also from other services they connect in order to identify micro-moments and initiate actions.

Advisor

It will advise users on how to better operate their budget based on information about them, their needs, behaviors, and likes.

Interaction

The bank will be present in the user’s life through the interfaces they choose, with the intensity they expect.

Alite International at heart