Transforming Customer Engagement
with AI and ML
Transforming Seamlessly in a Non-Linear World
How Alite International Helped Companies
Digitalize For The Future?
Why it’s important to your organization?
- Is your organization embracing digital transformation? What is digital transformation exactly? And if you are not embracing it, should you?
- Organizations need to evolve to address the changing business landscapes. Ideally, IT spending is driven by the need to meet business requirements. Business leaders want IT to be focused on business results, innovation, and continuous improvement. Digital transformation can be defined as the acceleration of business activities, processes, competencies, and models to fully leverage the changes and opportunities of digital technologies and their impact in a strategic and prioritized way.
- As technology is evolving, business requirements are following that trend. Part of the whole process of digital transformation is implementing artificial intelligence and machine learning. Those technologies are used for different products and industries. With AI and ML, solutions are made more independent as they are learning from data, customer’s behavior and intent and they respond in context with that.
- In fact, digital transformation is business transformation. These digital business transformations are influenced/driven by the following factors: technology innovation, customer behavior and demand, and external environmental factors.
What we can do!
How the journey starts
By designing and deploying sophisticated user-centric business strategies, tailored for different challenges, we can facilitate your digital transformation.
We can help you understand the needs, trends, and technologies of the future, and create new growth with meaningful products and services. We integrate platforms and systems allowing us to look at client data holistically.
Let us help you understand what can be improved, what works and how to provide a more effective and efficient user experience.
Started by a core of people with the roots in the entrepreneurial tech consultancy business, and with a strong line of success stories behind, Alite International is the natural partner to choose on the embarkment of this journey.
We are up for the challenge,
refusing the Status Quo.
TAKE A LEAP
It is a crossroads to stay on the beaten path or to divert to something new. It is a change, but a very important change!
Creating a complete digital footprint by introducing innovative AI and ML digital solutions is a rewarding process that we do together and everyone needs to be on board.
Each customer wants the most direct line between their problem and a solution.
AI / ML algorithms are expanding the possibilities to implement chatbots in many different businesses.
The chatbots usage today is highly exploited in B2C through personalizing the shopping experience for end consumers. They are also expanding in the B2B sector creating value at the intersection of strategy, design and technology.
Today, chatbots are:
• Customer journey facilitators
• Personal assistants for different kinds of employees and different kinds of tasks
• HR and Recruitment assistants answering different questions from employees and candidates
• Team collaboration and data flow management facilitators
• Personal budget optimizers
• And much much more…
Creating a chatbot that meets the expectations of the company and the users.
An effective and well-planned strategy is important to consider before presenting the chatbot to the audience.
If done well, chatbots can become the contact point for the business and can increase the overall productivity by meeting the customers’ on-demand expectations.
We are continuously conducting in-depth research for our clients and the different industries and are creating very detailed user journeys.
We are building solutions powered by the currently most advanced AI and ML engine.
Can chatbots do a digital transformation?
We have developed different aspects of AI-powered chatbots and digital agents that enhanced our clients’ customer engagement.
They are able to drive customers through the entire customer journey and help them along the way.
The technologies used to build the solutions enable them to continuously learn from the customers and their behavior. Those insights are further used to provide relevant and contextual responses to the customers.
Chatbot and how it works
Chatbot is a digital agent powered by the currently most advanced AI engine. It can be easily integrated and fully customizable, fast and painless through a white labelling offer.
A chatbot interacts on a format similar to instant messaging. By simulating human conversations it allows a form of interaction between a human and a device, which happens via messages or voice command.
The chatbot could be any number of things, ranging from functional to fun, and it could live in any major chat product (Facebook Messenger, Alexa, Viber, WhatsApp Messenger, Slack etc.).
And we know how to make a super useful chatty chatbot.
Chatbot and how it helps
The Chatbot can help increase the customer base by enhancing customer support services, thereby helping to increase sales.
Chatbots can get more customers into the sales journey by:
1. Providing information/need analysis for those who need more information.
2. Recognizing customers who are ready to buy and directing them into the proper part of the journey.
3. Being the first interaction point for the customer, even on non-website environments (e.g. Facebook Messenger) and becoming the face of the sales journey.
Chatbot and what it offers
Customization and beyond
The Chatbot continuously learns from the customers, from their needs, from where they are and the moment they are living in. All this information is used to provide a truly relevant answer for the context the user is living in.
• Responsive interactions, using the natural language and channels of the customer.
• Connection to the users’ ecosystem of services, to inform suggestions and decisions.
• Personal scenario planning through simple “What if?” questions, to identify the impact on decisions.
• Third-party services integration to provide the best solution for the customer.
• Transparent and comprehensive information available to create a trustworthy relationship.
• Contextual information based on the customer’s real data.
• Integration with other services.
• Making it happen, giving solutions to the customer that will get them closer to their needs and goals.
Financial Assistant Concept
Financial Assistant Concept
The bank is going to provide all basic banking services. For users, it is a one-stop process for banking.
It will present both proprietary and third-party financial services. It will help users choose the best option.
The Financial Assistant and the user will establish a process of mutual learning. It will learn from the way users operate with their budget, but also from other services they connect in order to identify micro-moments and initiate actions.
It will advise users on how to better operate their budget based on information about them, their needs, behaviors, and likes.
The bank will be present in the user’s life through the interfaces they choose, with the intensity they expect.
EXPLOIT THE INTERSECTION OF STRATEGIC DESIGN AND STRATEGIC TECHNOLOGY TO MAKE BRANDS AND ORGANIZATIONS RELEVANT TO THEIR CONTEXT AND REQUIREMENTS OF THE SURROUNDING ENVIRONMENT
THIS IS WHAT ALITE INTERNATIONAL DOES
Alite International at heart
An end-to-end strategic business transformation partner, built for today’s digital challenges